Technical Service Support Specialist

Vor 3 Tagen

Roding, Bayern, Deutschland Mühlbauer Group Vollzeit

**Job Summary**

We are seeking a highly skilled Technical Service Support Specialist to join our team at the Mühlbauer Group. As a key member of our service team, you will be responsible for providing technical support and assistance to our customers and service staff.

**Key Responsibilities:**

  • Provide technical support and assistance to customers and service staff via phone, email, and in-person.
  • Plan and coordinate the assignments of service technicians to ensure efficient and effective service delivery.
  • Manage spare parts inventory and ensure timely delivery of parts to customers.
  • Coordinate with specialist departments to resolve technical issues and improve service delivery.
  • Monitor market trends and customer needs to identify opportunities for service product sales.

**Requirements:**

  • Bachelor's degree in electronics, mechatronics, mechanics, or a related field.
  • Minimum 2 years of experience in a service-related role, preferably in a manufacturing or technical environment.
  • Excellent technical skills and knowledge of electronics, mechanics, and mechatronics.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, service staff, and internal teams.
  • Proficiency in SAP and MS Office, with experience in inventory management and customer service software.
  • Fluency in German and English, with excellent written and verbal communication skills.

**What We Offer:**

  • A competitive salary and benefits package, including vacation pay and health bonus.
  • Contribution to company pension plan and occupational disability insurance.
  • Opportunities for professional development and growth through internal and external training programs.
  • A dynamic and international work environment, with opportunities for temporary assignments abroad.
  • A comprehensive benefits package, including employee events and social activities.

**About Us:**

The Mühlbauer Group is a leading provider of solutions for the production of coins, banknotes, and other security documents. We are committed to delivering high-quality products and services to our customers, and we are seeking a talented and motivated individual to join our team.

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