Parts Specialist

vor 2 Wochen

GroßGerau, Hessen, Deutschland Cummins Inc. Vollzeit

About the Role

We are seeking a skilled Parts Specialist to join our team at Cummins Inc. in Gross-Gerau, Hessen, Germany.

Key Responsibilities

  • Manage customer orders efficiently, ensuring timely and accurate order processing from order entry to fulfillment and claims management.
  • Act as a single point of contact for assigned customer accounts, providing consistent and clear communication to ensure customer satisfaction and achieve company goals.
  • Resolve customer queries promptly, utilizing extensive research and a deep understanding of Cummins' processes.
  • Maintain accurate records of all interactions and ensure compliance with export policies, compiling necessary documentation in line with relevant legislation.
  • Collaborate with cross-functional departments to streamline order processing and fulfillment.
  • Support quality management by handling Material Non-Conformance or Process Non-Conformance claims effectively.
  • Participate in and lead process improvement projects to enhance customer support.
  • Prepare and distribute reports to internal and external stakeholders, providing insights and updates on order statuses and performance metrics.

Requirements

  • Customer Focus: Building and maintaining strong customer relationships and delivering customer-centric solutions that meet their needs and exceed their expectations.
  • Order to Cash Life Cycle Systems Knowledge: Demonstrating proficiency in each system screen for processing customer orders, managing order modifications, and responding to customer queries.
  • Effective Communication: Developing and delivering clear and effective communications tailored to the unique needs of various stakeholders.
  • Identify Issues & Propose Solutions: Taking ownership of complex customer queries, conducting thorough research, and leveraging a detailed understanding of Cummins' processes to provide timely and informative responses.
  • Collaboration and Teamwork: Building partnerships and working collaboratively with sales teams and other key stakeholders to meet shared objectives and achieve results through collective effort.

Qualifications

  • High School Diploma or Equivalent: A high school diploma or a certificate of completion of secondary education is essential.
  • College or Equivalent Degree (Preferred): While not mandatory, a college degree is preferred in relevant fields such as business administration, supply chain management, or a related discipline.
  • Specialized Training or Certifications: Any additional training or certifications in customer order management, supply chain management, or account management can be beneficial and enhance your qualifications.
  • Licensing for Compliance: This position may require specific licensing for compliance with export controls or sanctions regulations, depending on the role's geographical location and industry requirements.
  • Customer Order Management: Intermediate knowledge and experience in the order-to-cash process and lifecycle management.
  • Account Management: Proven experience in managing customer accounts, from order entry to resolving complex inquiries.
  • Supply Chain: Practical experience in logistics, distribution, and fulfillment processes.
  • Customer-Facing Roles: Strong communication skills from previous customer-facing roles, with a track record of effectively resolving issues.
  • Technical Knowledge: Understanding of technical products/services, especially in aftermarket or manufacturing environments, is a plus.
  • Language Skills: Fluency in German & English is essential.

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