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Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit{"h1": "Customer Support Manager", "p": "At Precision for Medicine GmbH, we are seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing exceptional customer service and support to our growing global customer base. Your primary focus will be on...
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Berlin, Berlin, Deutschland Precision for Medicine GmbH Vollzeit{"h1": "Customer Support Manager", "p": "At Precision for Medicine GmbH, we are seeking a highly skilled Customer Support Manager to join our international team. As a key member of our sales and contracting team, you will be responsible for providing exceptional customer service and support to our growing global customer base. Your primary focus will be on...
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Customer Support Manager
vor 2 Monaten
We are a leading global provider of precision medicine research services, developing assays and managing global logistics for life sciences companies. Our mission is to improve client R&D efficiency and success through our expertise in clinical trials, biomarkers, and diagnostics.
Job SummaryWe are seeking a highly organized and detail-oriented Customer Support Manager - Sales and Contracting to support our international customer base during the sales acquisition, negotiations, and contracting processes. This is a full-time position based in Berlin, Germany.
Key Responsibilities- Provide administrative support to our international team of regional Business Developers and Berlin-based VP Immune Monitoring Solutions, including scheduling meetings, monitoring progress, and deadlines of tasks.
- Communicate with customers via email, phone, and video conferencing to address their inquiries and concerns.
- Utilize our customer relationship management system (Salesforce) to manage customer interactions, track orders, and process contracts.
- Draft quotations, select and provide brochures and data sheets to customers, and track logistics of contract processing.
- Generate monthly and annual reports on bookings and sales forecasts to inform business decisions.
- Collect and analyze market information and internal data to prepare reports and presentations for stakeholders.
- Excellent verbal and written communication skills in English.
- Customer-focused with a strong sense of ownership and responsibility.
- Attention to detail, well-organized, and able to multitask and manage multiple projects.
- Ability to address and resolve problems proactively.
- Proficiency in Microsoft Office, including Outlook, PowerPoint, Excel, and Word.
- Bachelor's or master's degree in a field relevant to medicine, technical laboratory work, biotechnology, or immunology.
- 3+ years of work experience demonstrating ability to utilize the skills mentioned above.
- Fluency in German.
- Experience in immunology, diagnostic lab services, or sales.
- Familiarity with flow cytometry and/or qPCR.
We offer a competitive compensation package, flexible work hours, and excellent personal development opportunities in a growing and global organization. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.
