Receptionist (m/f/d) in Munich - Customer Service Representative

vor 2 Wochen

Munich, Bayern, Deutschland SOCCO GROUP GmbH Vollzeit

Job Summary

We are seeking a highly organized and detail-oriented Receptionist (m/f/d) to join our team at SOCCO GROUP GmbH in Munich. As a key member of our customer service team, you will be responsible for handling customer inquiries, managing correspondence, and providing exceptional service to our clients.

Key Responsibilities

  • Customer Service
    • Handle customer inquiries via phone, email, and in-person
    • Respond to customer complaints and resolve issues in a timely and professional manner
  • Correspondence Management
    • Manage and respond to customer correspondence, including emails and letters
    • Update customer records and maintain accurate filing systems
  • Appointment Scheduling
    • Schedule appointments and meetings with customers and internal stakeholders
    • Coordinate travel arrangements and accommodations as needed
  • Order Processing
    • Process customer orders and requests in a timely and accurate manner
    • Verify customer information and ensure accurate order fulfillment
  • Archiving
    • Maintain accurate and up-to-date filing systems
    • Dispose of confidential documents and materials in accordance with company policies

Requirements

  • Education
    • High school diploma or equivalent required
    • Post-secondary education in a related field an asset
  • Experience
    • Minimum 1 year of customer service experience required
    • Previous experience in a reception or administrative role an asset
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Proficiency in Microsoft Office and other software applications

What We Offer

As a Receptionist (m/f/d) at SOCCO GROUP GmbH, you will have the opportunity to work in a dynamic and supportive team environment. We offer a competitive salary and benefits package, including:

  • Permanent employment contract
  • Above-average pay
  • Up to 30 days of vacation
  • Holiday and Christmas bonuses
  • Bonus payment for successful applicant/employee recommendations

How to Apply

If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us, and we will be in touch to discuss further.

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