Customer Service Representative

vor 1 Woche


Berlin, Berlin, Deutschland MILES Mobility GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Care Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers.
  • Identify and escalate customer complaints and issues to ensure prompt resolution and prevent future occurrences.
  • Contribute to the development and implementation of customer service strategies and initiatives to improve customer satisfaction and loyalty.
Requirements
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
  • Proven customer service experience, with a strong track record of providing exceptional customer service and support.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex customer issues.
  • Proficiency in multiple communication channels, including phone, email, and chat.
  • Ability to work collaboratively as part of a team and contribute to a positive and supportive work environment.
What We Offer
  • A competitive salary and benefits package, including a comprehensive pension plan and generous paid time off.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to the latest technology and tools, including a state-of-the-art customer relationship management system.
  • A comprehensive onboarding program, including training and support to ensure a smooth transition into the role.
About Us

MILES Mobility GmbH is a leading provider of car sharing and long-term car subscription services. We are committed to providing exceptional customer service and support, and we are seeking a highly skilled and customer-focused individual to join our team.



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