**Supplier Experience Manager**
vor 1 Woche
We are seeking a highly skilled and experienced professional to lead our Supplier Support team at Assent. As a key member of our Global Service department, you will be responsible for ensuring a best-in-class experience for our suppliers.
Key Responsibilities- Team Leadership: Manage the day-to-day operations of the Supplier Support team, including tracking and reporting on key business KPIs, analyzing trends, and providing actionable insights.
- Capacity Planning: Plan and manage team capacity, prioritize tasks, and allocate resources efficiently to ensure seamless delivery of services.
- Performance Management: Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent.
- Innovation and Process Improvement: Encourage innovation and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity.
- Communication and Escalation: Act as an escalation point for supplier/client issues, conducting in-depth investigations as necessary.
- Team Development: Recruit, mentor, and develop a high-performing team that promotes a world-class supplier experience.
- Culture and Diversity: Promote and maintain a diverse, inclusive, productive, and service-oriented work culture within the Supplier Support team.
- Collaboration and Training: Actively engage with all teams within Professional Services to address any cross-team training gaps or provide further knowledge of Supplier Support processes.
- Leadership Experience: 4+ years of related management experience in a related role.
- Communication Skills: Strong written and verbal communication skills in English and German, with the ability to communicate clearly, concisely, and diplomatically.
- International Experience: Experience managing remote teams and working with international stakeholders is highly valued.
- Mentorship and Development: Proven ability to mentor and develop team members, with a focus on knowledge transfer and skill development.
At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
We believe that you and your family's well-being is important, and we offer a comprehensive benefits package, including vacation time, life leave days, and more. We also provide opportunities for professional development and lifelong learning.
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