German Speaking Customer Service Representative in Sofia

vor 1 Tag

Bremen, Bremen, Deutschland Cross Border Talents Vollzeit
About the Role

We are seeking a highly skilled German Speaking Customer Advisor to join our team in Sofia, Bulgaria. As a key member of our customer support team, you will be responsible for delivering exceptional support to our clients in the entertainment industry.

Key Responsibilities
  • Provide outstanding customer support via live chat, email, and occasional phone calls
  • Assist customers with inquiries and resolve any issues they may face
  • Ensure a high level of customer satisfaction by being attentive, helpful, and efficient
Requirements
  • Fluency in German (written and verbal)
  • Good command of English (written and verbal)
  • Excellent communication skills and an interest in sports
  • Organized, with strong decision-making and analytical abilities
  • Typing and computer skills (MS Office applications)
  • A team player with a positive attitude
  • Work permit in Bulgaria: Only EU citizens or Bulgarian Residence Card holders are eligible
  • High school education (Customer service experience is a plus but not required)
What We Offer
  • Competitive salary with a 1000 BGN signing bonus
  • Flexible working hours: Monday – Sunday, with shifts between 10 am and 2 am
  • Convenient location: Our office is easily accessible by bus and metro
  • Comprehensive training: Fully paid initial onboarding, plus ongoing training and upskilling programs
  • Professional development: Career navigation programs to help you advance within the company
  • Health and Wellbeing initiatives
  • Relocation support if needed (including accommodation and travel expenses)
  • Additional benefits like Health and Life Insurance, Multisport card, Transport allowance, and more

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