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Technical Account Manager

vor 2 Monaten


Munich, Bayern, Deutschland Sprinklr Vollzeit
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Sprinklr. As a Technical Account Manager, you will be responsible for providing technical account planning, program management, and oversight for key client initiatives and projects.

Key Responsibilities
  • Technical advisor and representative of the 'voice of the customer' within Sprinklr, informing and influencing engineering and building a bridge between client and product.
  • Delivers upon client-specialized key initiatives requiring integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs).
  • Manages and appropriately escalates delivery impediments, risks, issues, and changes associated with Sprinklr product development initiatives.
  • Leads and motivates cross-functional teams and interacts with all levels.
  • Analysis, planning, development of requirements documents, building functional models, procedures, functional architectures, and other related management and technical duties.
  • Assigns and monitors the work of Sprinklr client-assigned technical personnel, ensuring that project steps are in alignment with business objectives.
  • Defines project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders and business partners.
  • Designs and implements processes to monitor and control resources, risks, and value to Business Objectives.
  • Establishes, plans, and executes significant milestone reviews and decision gates with client stakeholders to complete the project life cycle.
  • Ensures all required Sprinklr deliverables are produced and reviewed, including technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of product managers and subject matter experts.
  • Identifies, clarifies, and communicates project vision, goals, and objectives and how these support client strategic objectives.
  • Manages scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, and status reports. Manages and tracks team velocity, financials, and other KPIs with the plan and published progress reports.
  • Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
  • Responsible for complex program management tasks and developing standards and processes for scheduling, administration, and accounting.
  • Understands, tracks, and articulates issues/risks/action items; works with responsible product managers to address the items promptly; updates the appropriate client stakeholders as needed.
Requirements
  • 5-7+ years of Technical Account Manager experience with gradually increasing responsibilities and a demonstrated understanding of Project Management processes, artefacts, and tools.
  • Knowledge of REST/JSON API to facilitate System Integrations.
  • Knowledge of the following software languages: JavaScript, Java, Ruby, Python.
  • Knowledge of Common Enterprise Software Platforms: SFDC, Dynamics, Adobe, Oracle, SAP, ServiceNow, etc.
  • High-level knowledge of relational databases and NoSQL.
  • Complete understanding of software development lifecycle best practices.
  • Ability to independently manage the operational aspects of ongoing projects and serves as a liaison between client stakeholders and Sprinklr product managers.
  • An ability to drive to big-picture goals and milestones while valuing and maintaining strong attention to detail.
  • An ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
  • Excellent judgment, analytical thinking, and problem-solving skills.
  • Experience in business process mapping or operational redesign/improvement.
  • Knowledge of both theoretical and practical aspects of project management.
  • Self-motivated individual that possesses excellent time management and organizational skills.
  • Strong cross-functional collaboration skills, relationship-building skills, and ability to achieve results without direct reporting relationships.
  • Strong oral and written communication skills.
  • Strong sense of personal responsibility and accountability for delivering high-quality work.
About Sprinklr

We are a leading enterprise software company that enables every organization on the planet to make their customers happier. Our platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. We believe in our product and invest in our people, providing a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family.

We are committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.