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Head of Customer Advisory for Car Insurance
vor 2 Monaten
Head of Customer Advisory for Car Insurance
Company Overview:
CHECK24 is dedicated to offering the most reliable price comparison for car insurance in Germany, ensuring a straightforward, transparent, and equitable experience for our clients.
About the Role:
We are in search of a Head of Customer Advisory (m/w/d) at CHECK24 Comparison Portal for Car Insurance GmbH.
In this leadership position, you will oversee a team of customer service representatives, managing both telephonic and written communications related to car insurance inquiries.
Qualifications:
- Completed education in insurance or a related discipline
- Proven experience in leadership positions
- Strong focus on customer service excellence
- Comprehensive understanding of operational processes
- Excellent communication abilities
- Proficient in the German language
Key Responsibilities:
- Managing a team of customer service representatives
- Overseeing daily operations
- Ensuring quality management and process enhancements
- Maintaining high standards of service quality
- Facilitating employee development
- Coordinating interactions between clients, insurers, and various departments
What We Provide:
- A dynamic work environment that blends established practices with innovative approaches
- Competitive compensation along with additional perks
- A balanced work-life with flexible remote working options
- Opportunities for career advancement and professional development
- Complimentary beverages and snacks
- Engaging team-building activities
- A modern workspace equipped with ergonomic furniture
- Eco-friendly transportation options
