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Back Office Customer Advisor
vor 3 Monaten
As a Back Office Customer Advisor, you will be instrumental in the effectiveness of our customer service operations. Your administrative expertise will facilitate the seamless functioning of daily customer service activities, significantly enhancing customer satisfaction at Westwing Group SE.
KEY RESPONSIBILITIES- Maintain efficient communication with suppliers, logistics providers, and manufacturers.
- Act as the primary contact for managing complaint resolutions.
- Serve as the liaison for customer inquiries related to payment processing, order management, and returns, providing essential support to our agents.
- Collaborate with the finance department to optimize order handling.
- Contribute to the ongoing enhancement of internal processes.
- Provide leadership and direction to the team, ensuring adherence to high standards of quality and performance.
- Experience in customer service, particularly in a back-office setting.
- Fluency in French and German, with strong English proficiency.
- Self-motivated, responsible, and customer-focused approach with robust analytical skills.
- Friendly, communicative, and enthusiastic demeanor.
- A passion for collaborating with manufacturers and suppliers to address complaints in a customer-centric manner.
At Westwing, we offer a range of benefits that enhance your work experience:
- An inspiring and collaborative environment that encourages personal and professional growth.
- A unique culture built on trust and open communication, with regular feedback opportunities.
- Flexible working arrangements, allowing for a mix of remote and in-office work.
- Generous vacation policy and additional time-off options.
- A modern, pet-friendly office with various amenities to support your well-being.
- Employee discounts on our products and services.
- Engaging company events that foster team spirit and camaraderie.
- Health and wellness programs to support your physical and mental well-being.
- Opportunities for community involvement and social impact initiatives.
Westwing is a leading player in the eCommerce sector, specializing in beautiful living. We operate across multiple European markets, providing a curated selection of design products that resonate with our customers. Our mission is to inspire individuals to create homes that reflect their unique style and enhance their quality of life. We value diversity and inclusivity, fostering a workplace where every individual is respected and empowered.
DEPARTMENTOperations & Logistics
