Customer Service Representative

Vor 2 Tagen

Konstanz, Baden-Württemberg, Deutschland AOK Baden-Württemberg Vollzeit

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at AOK Baden-Württemberg. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Act as the primary point of contact for customer inquiries, providing personalized and solution-focused support.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences.
  • Utilize effective communication and interpersonal skills to resolve customer complaints and concerns.
  • Stay up-to-date with product and service offerings, ensuring accurate and informed responses to customer inquiries.

Requirements

  • Relevant education and training in a related field, such as customer service or sales.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse client groups.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in using technology, including CRM systems and other software applications.

What We Offer

  • A competitive salary and benefits package, including health insurance and retirement savings plan.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive employee assistance program, providing support for work-life balance and overall well-being.

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