Customer Retention Specialist

vor 1 Woche


Eschborn, Hessen, Deutschland Nexi Germany Vollzeit
Join Nexi Germany's Merchant Services Team

We are seeking a highly motivated Customer Retention Specialist to join our Merchant Services team in Germany. As a key member of our team, you will be responsible for direct customer contact, preventing customer cancellations, and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Develop and implement customer retention strategies to reduce churn rates
  • Provide exceptional customer service to ensure high levels of customer satisfaction
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with industry trends and best practices in customer retention and digital banking
What We Offer:
  • Competitive salary and benefits package
  • Structured training and ongoing support
  • Hybrid working environment
  • Equipment provided for your role (e.g. laptop)
  • Pension scheme
  • Referral bonuses
Requirements:
  • Completed commercial training
  • Experience in customer retention or sales
  • Strong communication skills
  • Fluency in German and English

If you are passionate about customer success and want to contribute to shaping the future of the payment sector, we encourage you to apply for this exciting opportunity.



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