Become a Professional Customer Success Manager

Vor 7 Tagen


Eschborn, Hessen, Deutschland SAP Vollzeit

About the Role

The Customer Success Manager role at SAP is a dynamic and challenging position that requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a Customer Success Manager, you will be responsible for driving customer success and growth by providing strategic guidance, support, and solutions to our customers.

Key Responsibilities

  • Develop and execute customer success plans to drive customer growth and retention
  • Provide strategic guidance and support to customers to help them achieve their business objectives
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers

Requirements

  • 2-5 years of experience in a customer-facing role, preferably in a consulting, sales, or account management capacity
  • Proven track record of driving customer success and growth
  • Strong business acumen and technical expertise, with a deep understanding of business processes and industries
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines

About SAP

SAP is a leading provider of enterprise software solutions, with a global presence and a reputation for innovation and excellence. We are committed to helping our customers succeed and grow, and we are looking for talented and motivated individuals to join our team.

What We Offer

  • A dynamic and challenging work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The opportunity to work with a global team of talented and motivated professionals
  • Access to cutting-edge technology and tools
  • A comprehensive training and development program


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