Customer Support Specialist
vor 1 Monat
We are seeking a highly motivated and customer-focused Customer Support Engineer to join our team at Zoho Corporation B.V. in the European market.
About the RoleAs a Customer Support Engineer, you will be responsible for providing exceptional support to our customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance. You will also collaborate with cross-functional teams to ensure prompt resolution of customer concerns and maintain accurate and detailed records of customer interactions and resolutions.
Key Responsibilities- Learn and master Zoho's suite of SaaS products to become a product expert.
- Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
- Full professional proficiency in English and German Language (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
- Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Continuous training and professional development opportunities.
- Supportive and inclusive team and colleagues.
- Participation in coaching and mentoring schemes.
- Subsidised transport card.
- Statutory Health Insurance.
- Statutory Pension plan.
- MacBook, mobile and paid SIM.
- Company provided Lunch.
- Permanent Contract.
- A vibrant international environment.
- Reimbursement of approved business expense.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
We are looking for a dedicated and customer-focused individual who is passionate about providing exceptional support to our customers. If you are a motivated and ambitious professional looking to kick-start your career in the technology industry, we encourage you to apply for this exciting opportunity.
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