Technical Support Specialist

Vor 3 Tagen


Heilbronn, Baden-Württemberg, Deutschland GULP – experts united Vollzeit

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our team at GULP – experts united. As a 2nd level supporter, you will play a critical role in providing technical assistance to our customers and resolving complex technical issues.

**Key Responsibilities**

  • Process and resolve technical requests and incidents escalated from the 1st level support team
  • Classify and resolve technical issues as part of 2nd level support
  • Record and monitor service tickets to ensure timely resolution
  • Provide remote technical support to customers
  • Collaborate with 3rd level support team to resolve complex technical issues
  • Contribute to the creation of technical documentation and knowledge base articles

**Requirements**

  • Completed training as an IT specialist or equivalent qualification
  • Strong knowledge of client hardware and software, Apple Mac, printers, and Office applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

**What We Offer**

  • A competitive salary package with bonuses
  • Up to 30 days of vacation time per year
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment


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