Front Office Manager
vor 3 Wochen
We are seeking an experienced Front Office Manager to join our team at The Hoxton in Berlin. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office department.
Key Responsibilities:- Lead and manage a team of front office staff to provide a high level of customer service and ensure a seamless guest experience.
- Develop and implement strategies to improve front office operations, including managing budgets, forecasting, and reporting.
- Collaborate with other departments to ensure effective communication and coordination.
- Monitor and maintain high standards of quality, safety, and security in the front office area.
- Provide training and development opportunities for front office staff to enhance their skills and knowledge.
- Proven experience in a front office management role, preferably in a hotel or hospitality environment.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
- Ability to work effectively in a fast-paced environment, with a high level of attention to detail and organizational skills.
- Knowledge of hotel operations, including front office procedures, guest services, and revenue management.
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and innovative hospitality brand.
- A chance to develop your skills and knowledge in a fast-paced and challenging environment.
- A collaborative and supportive team culture.
- The opportunity to make a positive impact on our guests' experiences.
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