Software Implementation Specialist
vor 3 Monaten
Position Overview
Tracie Healthcare Solutions GmbH is an innovative start-up focused on delivering software solutions tailored for the medical sector. As a corporate venture of the renowned laboratory product manufacturer Greiner Bio-One (GBO), we are dedicated to enhancing the efficiency of laboratory diagnostics through advanced digitalization.
Our software aims to streamline the pre-analytical phase of laboratory diagnostics, ultimately improving sample collection processes and minimizing errors to enhance patient safety. Our solutions are actively utilized by numerous hospitals and laboratories across Europe in their daily patient care routines.
Joining Team Tracie means playing a vital role in the digital transformation and quality enhancement of healthcare.
We are currently seeking a skilled (m/f/d) Implementation Engineer, with options for full-time or part-time roles, based in Linz or Munich.
As an Implementation Engineer, you will be driven by a commitment to delivering exceptional customer-focused implementation services. Your primary responsibility will be to deploy and configure our software solutions in alignment with client requirements.
As a member of our Product team, you will leverage your strong technical expertise, outstanding problem-solving abilities, and dedication to providing remarkable customer experiences.
- Implement our software solutions, which includes installation, configuration, and integration with third-party systems (Laboratory Information Systems).
- Collaborate with Customer Success Managers to develop and maintain implementation plans, project timelines, and documentation.
- Offer technical support and guidance to clients throughout the implementation journey.
- Provide advanced technical support for our software solutions.
- Contribute to the design and enhancement of support processes.
- A minimum of two years of experience in a related role.
- A customer-focused mindset with a passion for engaging directly with B2B clients.
- Proficiency in MS SQL Server is essential.
- Familiarity with HL7 API connectivity is advantageous.
- Excellent communication skills.
- A structured and transparent approach to work.
- Hands-on problem-solving skills with a solution-oriented mindset.
- Highly motivated to achieve results.
- Fluency in English and German is required; knowledge of French, Italian, or Spanish is a significant plus.
- Willingness to travel to international client sites (less than 10%).
- An excellent opportunity to influence an international corporate venture.
- Be part of a team that develops and markets a software solution that enhances laboratory diagnostics and patient care.
- A diverse range of responsibilities and a high level of accountability in a flexible and agile work environment.
- A purpose-driven team of 16 colleagues with a strong sense of camaraderie and connections to GBO colleagues worldwide.
- Access to an international network of healthcare professionals.
- Competitive compensation package, including bonus incentives.
- Flexible work arrangements, including remote work options.
- Modern office spaces in key locations, fostering community and networking opportunities.
- Commitment to diversity and inclusion, ensuring a workplace free from discrimination and harassment.
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