Customer Service Representative
vor 3 Wochen
Key Responsibilities:
- Represent Kreissparkasse Göppingen in our branches, providing exceptional customer service and support.
- Explain self-service functions to customers, including online banking and telephone banking, ensuring a seamless user experience.
- Offer expert advice on service-related topics, addressing customer inquiries and concerns.
- Schedule appointments for customers with advisors and specialists, streamlining the customer journey.
Qualifications and Skills:
- Completed commercial education, preferably in a banking field, with a strong understanding of financial services.
- Experience in service tasks and/or advisory/sales activities, with a proven track record of success.
- Empathy, discretion, reliability, and trustworthiness, with excellent communication and interpersonal skills.
- Friendly and audience-appropriate approach in customer interactions, with a focus on building strong relationships.
- Dedication to quickly adapt to new tasks and responsibilities, with a growth mindset and a willingness to learn.
What We Offer:
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive benefits package, including flexible work schedules, childcare support, and a focus on employee health and well-being.
- Tailored training programs and ongoing support, to ensure your success in your role.
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