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Client Success Strategist
vor 3 Monaten
- Oversee the cultivation and maintenance of enduring client relationships across the UK and DACH regions.
- Manage a designated portfolio of clients, ensuring their needs are met.
- Advise, present, and market our offerings tailored to client requirements.
- Collaborate closely with internal teams such as consulting, development, and service desk to guarantee client satisfaction.
- Work in partnership with agencies and technology collaborators to strategically enhance our clients' business growth.
- Assist clients in reaching their e-commerce objectives, KPIs, and targets.
- Prepare proposals and engage in contract discussions with key decision-makers.
- Independently execute sales initiatives.
- Document all sales interactions and client communications within our CRM system.
- Develop and sustain your own sales pipeline for KPI-driven management and prioritization of tasks.
- Engage with C-level executives and clients.
- Minimum of 5 years in similar client-facing and sales roles.
- Strong focus on client needs, with a passion for selling consultative products and excellent negotiation abilities.
- Resilient and seasoned; adept at managing enterprise-level clients.
- Technical affinity and experience in the e-commerce sector.
- Capability to identify opportunities and risks early and prioritize accordingly.
- A collaborative team player who is empathetic and dependable.
- Motivated, persuasive, and presents a professional demeanor.
- A commitment to continuous personal development and embracing new challenges in a rapidly evolving industry.
- Proficiency in English and German is essential.
- Join a scale-up company with a leading market product.
- Experience an agile, flat organizational structure.
- Benefit from an open culture with diverse international teams.
- Enjoy flexible working hours and locations.
- Utilize state-of-the-art technology.
- Access personal development resources, including the Udemy learning platform.
- Participate in regular feedback sessions.
FactFinder stands as the premier provider of eCommerce product discovery and search solutions in Europe. Leveraging a unique blend of artificial and human intelligence, FactFinder comprehends every shopper's intent from the initial click, significantly enhancing conversion rates and driving revenue growth.
For over two decades, FactFinder has been a trusted partner, facilitating billions of search queries annually for numerous B2B and B2C brands. Our headquarters are located in Germany, with additional offices in Berlin, London, and Stockholm. For more information, please visit our website.
