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Dutch Speaking Collections Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Mercedes-Benz Vollzeit
About the Role

We are seeking a highly driven and skilled Dutch speaking professional to join our Collections team in BeNeLux. As a key member of our team, you will be responsible for managing delinquent customers and negotiating with them to collect outstanding payments.

Key Responsibilities
  • Manage retail areas and reach out to delinquent customers via telephone and email to negotiate payment plans.
  • Utilize negotiation tools to determine customer reasons for delinquency and provide proactive solutions.
  • Conduct research to find contact information for unreachable customers and optimize conversation strategies to address different customer attitudes.
  • Collaborate with colleagues across departments in Brussels, Luxembourg, and Utrecht to resolve customer complaints and issues.
  • Provide support to collections third parties in Belgium, Luxembourg, and the Netherlands.
Requirements
  • Commercial education and additional qualifications desirable.
  • Fluent in Dutch and advanced English skills.
  • Strong negotiation and communication skills, with a drive to continuously improve and attain the best results.
  • Excellent teamwork skills and ability to work in a self-sufficient manner.
What We Offer

As a member of our team, you can expect a competitive salary, flexible working hours, and a range of benefits including employee discounts, a fitness studio, and a fleet of vehicles for private use.