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Customer Service Representative

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland ÖRAG Rechtsschutzversicherung Vollzeit

About Us

ÖRAG Rechtsschutzversicherung is a leading provider of assistance services for public insurers and the Sparkassen-Finanzgruppe. With a strong presence in Germany and abroad, we offer a comprehensive range of services to our customers, including emergency assistance, claims management, and more.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Kundenberater (m/w/d) in der telefonischen Kundenbetreuung. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling claims, and ensuring a seamless customer experience.

Key Responsibilities

  • Provide telephone support to customers in the event of a claim, such as car accidents or breakdowns
  • Organize and coordinate assistance services, including towing, rental cars, and repair shops
  • Manage claims from start to finish, ensuring timely and efficient resolution
  • Engage in regular communication with customers, providing updates and support throughout the claims process
  • Collaborate with internal and external partners to ensure seamless service delivery

Requirements

  • Previous experience in a customer-facing role, preferably in the insurance or service industry
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in German and English languages
  • Flexibility to work varying shifts, including weekends and holidays

What We Offer

  • Comprehensive training and development opportunities
  • A dynamic and supportive work environment
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • A chance to work with a leading company in the insurance industry

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter, to ÖRAG Rechtsschutzversicherung. We look forward to hearing from you