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Client Support Associate
vor 3 Monaten
Join Our Team in Technical Assistance at Piening GmbH
Piening GmbH stands as a prominent Engineering and IT service provider in Germany, dedicated to fostering both professional and personal growth for our employees and clients alike. Our commitment to appreciation, ongoing training, and equitable compensation, alongside enduring and trustworthy partnerships, leads to the satisfaction of our applicants, employees, and client companies. This is consistently reflected in our regular employee and client feedback surveys.
Your Responsibilities
In the role of telephone application support, you will engage in assisting users with a variety of Windows applications and offering support for health-related applications on both iOS and Android platforms. Your primary focus will be to aid users with any inquiries, concerns, or issues they may encounter, while also troubleshooting, identifying solutions, and providing telephonic assistance.
Your specific duties will encompass:
- Engaging in solution-oriented conversations across multiple communication channels
- Documenting customer inquiries within our ticketing system
- Resolving customer queries utilizing comprehensive knowledge databases
- Analyzing issues and providing support for operational inquiries
- Offering assistance with questions and application-related challenges throughout the project
Why Work With Us
- Job security with an unlimited employment contract
- Diverse opportunities across various industries and clients
- Flexible working hours to promote a healthy work-life balance
- Competitive and performance-based compensation packages
- Personalized training opportunities to enhance your skills
What We Seek
If you possess prior experience in technical support, whether informally as a go-to person for user inquiries or in a professional capacity, our 1st-level support role is tailored for you. We are looking for individuals with a strong affinity for IT and a customer-focused mindset, eager to engage in user support.
Additional qualifications include:
- Proficient written and spoken German skills (minimum C1 level)
- A willingness to learn and a passion for providing support
- Experience with iOS and Android smartphones
- Familiarity with Windows PCs
We are eager to connect with you
