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Customer Success Manager

vor 2 Monaten


Berlin, Berlin, Deutschland myCraftnote Digital GmbH Vollzeit
About myCraftnote Digital GmbH

We are a innovative company that revolutionizes the way craftsmen plan and execute their projects. Our direct connection to our customers enables us to provide a unique customer experience.

Job Description

We are looking for a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for:

  • Conceptualizing and implementing measures to enhance customer experiences
  • Building and maintaining long-term customer relationships
  • Supporting customers during onboarding through webinars and training sessions
  • Serving as the primary point of contact for customers and responding to their inquiries
  • Working closely with customers to identify their needs and goals
  • Collaborating with the product team to incorporate customer feedback
  • Staying up-to-date with industry trends and best practices
Requirements

To be successful in this role, you will need:

  • Experience in Customer Success Management or Customer Support
  • Strong technical understanding and affinity for software solutions
  • Ability to empathize with customers and understand their needs
  • Excellent communication and interpersonal skills
  • Proactive and independent work style
  • Proficiency in German and English
Benefits

We offer a range of benefits, including:

  • Flexible working hours and home office options
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive team environment