Travel Consultant Position

vor 4 Wochen


Bayreuth, Bayern, Deutschland DB Vertrieb GmbH Vollzeit

Exciting Opportunity as a Travel Consultant at DB Vertrieb GmbH

Key Responsibilities:

  • Provide expert advice and sell a variety of DB passenger transport options
  • Engage in professional and structured conversations with customers
  • Proactively promote additional services to enhance customer experience
  • Manage fare refunds and assist clients with travel-related inquiries
  • Address and resolve customer feedback and complaints effectively
  • Offer support and guidance on digital applications and ticket vending machines

Candidate Profile:

  • Completed vocational training with a background in customer service
  • Strong understanding of transportation geography and DB routes
  • Proficient in using modern sales tools, including smartphones and online platforms
  • Capable of managing complaints and conflicts with professionalism
  • Proficient language skills, including English and preferably additional languages
  • Flexibility to work varied shifts as required


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