Customer Service Representative

Vor 7 Tagen

Berlin, Berlin, Deutschland DG timework GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Mitarbeiter Fundsachenhotline in Berlin. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Act as the primary point of contact for customer inquiries, providing timely and accurate responses via phone and email.
  • Process and manage customer complaints, resolving issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer concerns.
Requirements
  • Excellent written and verbal communication skills in German, with a strong understanding of grammar and syntax.
  • Proven experience in customer-facing roles, with a focus on providing exceptional service and resolving customer complaints.
  • Proficiency in using modern communication tools and software, with a strong understanding of technical concepts.
  • Able to work independently and as part of a team, with a flexible approach to working hours and schedules.
What We Offer
  • A competitive salary and benefits package, reflecting your skills and experience.
  • The opportunity to work with a dynamic and collaborative team, dedicated to delivering exceptional customer service.
  • A comprehensive training program, designed to support your professional development and growth.
  • A modern and inclusive work environment, with a focus on employee well-being and satisfaction.
About Us

DG timework GmbH is a leading provider of temporary and permanent staffing solutions, with a strong reputation for delivering high-quality services to our clients. With over 16 years of experience in the industry, we have built a network of trusted clients and partners, and are committed to providing exceptional service and support to our employees and customers.

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