Customer Experience Innovation Lead

vor 1 Woche

Berlin, Berlin, Deutschland diva-e Vollzeit

About diva-e

divea-e is a leading Transactional Experience Partner (TXP) that creates digital experiences that drive business growth and customer engagement.

With over 20 years of experience, we deliver E-Business solutions for top clients like FC Bayern München, Carl Zeiss, EDEKA, E.ON, Lieferando, and Ravensburger.

We have a strong company culture that values respect, trust, and responsibility, and we're proud of our team's diversity and expertise.

About the Role

We're looking for a skilled Digital Experience Strategist to join our team in Berlin.

As a Digital Experience Strategist, you'll play a key role in shaping and optimizing our clients' digital user experience.

You'll work closely with our content, paid advertising, SEO, and experience teams to develop innovative strategies for complex client projects.

Key Responsibilities:

  • Manage the product portfolio for Total Experience solutions and establish diva-e as a thought leader in this area.
  • Develop and implement customer-centric go-to-market strategies for our Total Experience (TX) services.
  • Act as the internal evangelist for Total Experience.
  • Position Total Experience externally as a solution for effective customer engagement and optimization of digital measures.
  • Represent diva-e at pitches, client meetings, and events, and position the company as a market leader in CX and Total Experience.
  • Identify market trends and analyze customer feedback to optimize our portfolio.
  • Support sales and customer success management in creating offers and presentations, working closely with clients to understand their needs and find suitable solutions.

Requirements

We're looking for a team player with:

  • Several years of experience in digital products and services, including customer experience, digital growth, or full-funnel marketing.
  • Experience in product management or product marketing, as well as sales or consulting with large clients.
  • A passion for building thought leadership in CX/TX and staying up-to-date with digital trends.
  • Excellent communication skills, with the ability to present complex topics clearly to both technical and non-technical audiences.
  • Strong stakeholder management and team collaboration skills.
  • International experience is a plus.

What We Offer

We're a company that values work-life balance, diversity, and continuous learning.

We offer:

  • Flexible work arrangements, including remote work options.
  • A diverse range of projects and clients, from B2B to B2C and across various industries.
  • Opportunities for professional growth and development, including internal training programs and conference attendance.
  • A dynamic and supportive team environment, with a focus on collaboration and open communication.

Bewerbungsprozess

We're looking for someone who is passionate about digital experiences and customer engagement.

If you're a team player with a growth mindset and a passion for innovation, we'd love to hear from you

Please submit your application, including your design portfolio, and we'll be in touch soon.

  • Customer Experience Lead

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Accor Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Guest Service Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesLead and motivate our Front Office team to deliver...

  • Customer Experience Lead

    vor 1 Woche

    Berlin, Berlin, Deutschland Accor Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Guest Service Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesLead and motivate our Front Office team to deliver...

  • Product Lead, Customer Service Innovation

    vor 1 Woche

    Berlin, Berlin, Deutschland HelloFresh Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Product Manager to lead our customer service innovation efforts. As a key member of our Engagement Alliance team, you will be responsible for developing and executing a long-term vision for our customer self-service experiences.Key ResponsibilitiesDevelop a Strategic Vision: Articulate a clear and...

  • Product Lead, Customer Service Innovation

    Vor 6 Tagen

    Berlin, Berlin, Deutschland HelloFresh Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Product Manager to lead our customer service innovation efforts. As a key member of our Engagement Alliance team, you will be responsible for developing and executing a long-term vision for our customer self-service experiences.Key ResponsibilitiesDevelop a Strategic Vision: Articulate a clear and...

  • Innovation Project Lead

    vor 4 Wochen

    Berlin, Berlin, Deutschland Lufthansa Innovation Hub Vollzeit

    Job Overview: As a Digital Venture Manager at Lufthansa Innovation Hub, you will spearhead innovative projects within the travel and mobility sector, transforming nascent ideas into thriving enterprises. Your role encompasses a diverse range of responsibilities, including value proposition development, business strategy formulation, product innovation,...

  • Assistant Store Manager

    vor 13 Stunden

    Berlin, Berlin, Deutschland Canada Goose Vollzeit

    Job SummaryWe are seeking a highly skilled Assistant Store Manager to join our team at Canada Goose. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.Key ResponsibilitiesLead by example, demonstrating a passion for customer service...

  • Assistant Store Manager

    vor 13 Stunden

    Berlin, Berlin, Deutschland Canada Goose Vollzeit

    Job SummaryWe are seeking a highly skilled Assistant Store Manager to join our team at Canada Goose. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team.Key ResponsibilitiesLead by example, demonstrating a passion for customer service...

  • Product Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland HelloFresh Vollzeit

    Welcome to HelloFresh**Job Summary**We are seeking a highly skilled Product Manager - Customer Experience to join our Engagement Alliance team. As a key member of our product development team, you will be responsible for enhancing our customers' ordering experience across various platforms.**Key Responsibilities**Develop and implement user-centric strategies...

  • Product Manager

    Vor 6 Tagen

    Berlin, Berlin, Deutschland HelloFresh Vollzeit

    Welcome to HelloFresh**Job Summary**We are seeking a highly skilled Product Manager - Customer Experience to join our Engagement Alliance team. As a key member of our product development team, you will be responsible for enhancing our customers' ordering experience across various platforms.**Key Responsibilities**Develop and implement user-centric strategies...

  • AI Innovation Leader

    vor 1 Woche

    Berlin, Berlin, Deutschland DeepRec Vollzeit

    About DeepRecDeepRec is a leading Machine Learning consultancy that partners with prominent companies to build and deploy large language models. As a key player in our mission to drive AI innovation, we're seeking a talented Data Scientist Project Lead to join our team.Job SummaryWe're looking for a skilled Data Scientist with excellent customer-facing...

  • AI Innovation Leader

    Vor 6 Tagen

    Berlin, Berlin, Deutschland DeepRec Vollzeit

    About DeepRecDeepRec is a leading Machine Learning consultancy that partners with prominent companies to build and deploy large language models. As a key player in our mission to drive AI innovation, we're seeking a talented Data Scientist Project Lead to join our team.Job SummaryWe're looking for a skilled Data Scientist with excellent customer-facing...

  • Customer Experience Supervisor

    vor 4 Wochen

    Berlin, Berlin, Deutschland Fuchs & Eule Energy Experts Vollzeit

    Customer Service SupervisorPrimary Liaison with Clients - Tasked with delivering exceptional telephone assistance to our clientele, whether they initiate contact or we reach out to them.Quality Assurance and Development - Enhance and grow the Customer Service division, incorporating new responsibilities and establishing rigorous standards and quality...

  • Support Shift Lead

    Vor 7 Tagen

    Berlin, Berlin, Deutschland Wolt Vollzeit

    About the RoleWe are seeking a highly motivated and experienced Support Shift Lead to join our team at Wolt. As a Support Shift Lead, you will be responsible for leading our Support team during shifts, ensuring efficient operation and a good customer experience.Key ResponsibilitiesSupervise and lead our Support team during shifts, ensuring a high level of...

  • Product Design Director, Innovation Leader

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Visa Vollzeit

    About the RoleWe are seeking a highly experienced Product Design Director to lead our Europe Product Innovation Design team. As a key member of our Innovation and Global Digital Partnerships organization, you will be responsible for driving the development and commercialization of new Visa products and solutions.Key ResponsibilitiesLead a multi-disciplinary...

  • Product Design Director, Innovation Leader

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Visa Vollzeit

    About the RoleWe are seeking a highly experienced Product Design Director to lead our Europe Product Innovation Design team. As a key member of our Innovation and Global Digital Partnerships organization, you will be responsible for driving the development and commercialization of new Visa products and solutions.Key ResponsibilitiesLead a multi-disciplinary...

  • Product Manager

    vor 10 Stunden

    Berlin, Berlin, Deutschland HelloFresh Vollzeit

    About the RoleWe are seeking a highly skilled Staff Product Manager to lead our customer self-service experiences, driving innovation and excellence in chatbots and related features. As a key member of our Engagement Alliance, you will be responsible for creating a long-term vision for our self-service products, owning delivery in this domain, and...

  • Product Manager

    vor 10 Stunden

    Berlin, Berlin, Deutschland HelloFresh Vollzeit

    About the RoleWe are seeking a highly skilled Staff Product Manager to lead our customer self-service experiences, driving innovation and excellence in chatbots and related features. As a key member of our Engagement Alliance, you will be responsible for creating a long-term vision for our self-service products, owning delivery in this domain, and...

  • Lead User Experience Strategist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Market Logic Software Vollzeit

    Lead User Experience Strategist & Product AdvancementAre you seeking a rewarding opportunity within a forward-thinking software organization? Join Market Logic Software, a prominent entity in converting data into actionable insights. With extensive experience and a diverse team of experts from various backgrounds, we are dedicated to empowering our clients...

  • Customer Support Team Lead

    vor 1 Woche

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleThis is a unique opportunity to lead a high-performing customer support team at SAP, a global leader in enterprise software solutions. As a Customer Support Manager, you will be responsible for guiding and developing a team of customer support professionals to deliver exceptional service to our customers.Key ResponsibilitiesLead a team of...

  • Customer Support Team Lead

    Vor 6 Tagen

    Berlin, Berlin, Deutschland SAP Vollzeit

    About the RoleThis is a unique opportunity to lead a high-performing customer support team at SAP, a global leader in enterprise software solutions. As a Customer Support Manager, you will be responsible for guiding and developing a team of customer support professionals to deliver exceptional service to our customers.Key ResponsibilitiesLead a team of...