Service Support Specialist

vor 1 Woche

Hamburg, Hamburg, Deutschland Audi Hamburg GmbH Vollzeit
About Audi Hamburg GmbH

Audi Hamburg GmbH is a leading automotive company in the Volkswagen Group Retail Deutschland, a subsidiary of the Volkswagen AG. We have a strong presence in the Hamburg region with over 300 employees working across various locations, serving the Audi and SEAT brands.

Job Summary

We are seeking a highly motivated and customer-focused Service Assistant (m/w/d) to join our team at Audi Hamburg GmbH. As a Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Support our service teams with administrative tasks, including order processing and cash handling.
  • Assist with the coordination of customer appointments and service schedules.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Collaborate with colleagues to achieve sales and customer satisfaction targets.
Requirements
  • Completed vocational training in a related field, such as customer service or sales.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
What We Offer
  • A competitive salary and benefits package, including a 36-hour workweek and 30 days of annual leave.
  • A comprehensive training program, with opportunities for career development and advancement.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to exclusive employee discounts and perks, including a corporate benefit program and urban sports club membership.
  • A chance to work with a leading automotive company, with a strong commitment to innovation and customer satisfaction.
How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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