Head of IT Support Services

vor 4 Wochen


Troisdorf, Nordrhein-Westfalen, Deutschland BwFuhrparkService Vollzeit
Key Responsibilities:
  • Oversee the central IT service desk to ensure its availability and deliver first and second level support as per organizational needs.
  • Supervise and coordinate with external IT service providers.
  • Enhance, refine, and regulate processes and IT systems within the support framework.
  • Administer IT asset categories and execute quality assurance measures.
  • Guarantee adherence to Service Level Agreements.
Qualifications:
  • Possession of a completed university degree or equivalent qualification in the field of Information Technology.
  • Possession of certifications or advanced expertise in IT service management, client management, Windows operating systems, cloud technologies, Microsoft Office, email and collaboration tools, IT security, and communication platforms.
  • Familiarity with Jira Service Management and foundational knowledge of IT project management.
  • Several years of pertinent professional experience along with some leadership exposure.


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