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Customer Service Ambassador
vor 2 Monaten
Job Overview:
As a Front Office Agent at tristar GmbH, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve handling guest check-in and check-out, managing reservation requests, and ensuring seamless communication among all areas of the establishment.
Key Responsibilities:
- Guest Interaction: Greet guests warmly and interact with them openly and charmingly, building rapport and ensuring their needs are met.
- Front Office Operations: Handle guest check-in and check-out, manage reservation requests, and perform all front office administrative tasks independently.
- Cash Handling and Accounts: Be responsible for cash handling and accounts receivable, maintaining accurate records and ensuring financial integrity.
- Team Collaboration: Contribute to effective operational workflow, ensuring active communication flow among all areas of the establishment.
Requirements:
- Education and Experience: Completed training in hotel management and experience in similar positions, with a demonstrated dedication to teamwork and responsibility.
- Skills and Knowledge: Familiarity with corporate hotel operations and knowledge of Opera hotel software is a plus.
What We Offer:
- Employer Benefits: Top employer in the industry, permanent contract, minimum 3% salary increase every month, generous vacation days per year, night shift bonus, company credit card rewards system, and pleasant working atmosphere.
- Professional Growth: Structured work hours, overtime compensation, opportunity for growth within the company, extensive training and development, promotion potential to Front Office Supervisor, and firm values and guidelines.
- Employee Perks: Uniform provision and cleaning, employee discounts on various events, services, and products, and global hotel discounts with IHG.
Company Culture:
We are an inclusive and welcoming company that values diversity and promotes a positive work environment. We are committed to providing equal opportunities for all employees and guests, regardless of gender, age, religion, disability, sexual orientation, or background.
