Customer Support Specialist

vor 4 Wochen


Sindelfingen, Baden-Württemberg, Deutschland Helmut Fischer Global Vollzeit
Job Title: Customer Support Specialist

Helmut Fischer GmbH, a leader in measurement technology, is dedicated to developing premium products for coating thickness measurement, material analysis, and microhardness testing, employing over 700 professionals globally.

Job Overview:
  • Act as the primary contact for customer inquiries related to our product offerings and services.
  • Serve as the face of the company during direct interactions with clients.
  • Deliver telephone assistance and guidance to customers on various service-related matters.
  • Manage follow-up communications via phone and email.
  • Facilitate service order processing through the SAP system.
  • Prepare service quotations, cost assessments, and repair documentation.
Qualifications:
  • Educational background in business or technical fields with an emphasis on customer service.
  • Prior experience in customer service, ideally within manufacturing or similar sectors.
  • Strong dedication to customer service and a passion for engaging with clients daily.
  • Genuine interest in measurement technology and technical products.
  • Familiarity with SAP and CRM systems.
  • Exceptional communication skills in both German and English.
Company Benefits:
  • Coverage for commuting expenses.
  • A positive work environment with streamlined decision-making processes.
  • Flexible working hours to support work-life balance.
  • Subsidized gym memberships for employee wellness.
  • Company pension plan for future security.
  • A variety of employee benefits and perks.
  • Competitive salary aligned with industry standards.


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