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Customer Support Specialist

vor 3 Monaten

Sindelfingen, Baden-Württemberg, Deutschland Helmut Fischer Global Vollzeit
Job Title: Customer Support Specialist

Helmut Fischer GmbH, a global frontrunner in measurement technology, is dedicated to the development of superior products for coating thickness measurement, material analysis, and microhardness testing, employing over 700 professionals worldwide.

Job Overview:
  • Act as the primary contact for customer inquiries related to our products and services
  • Serve as the face of the company in direct interactions with clients
  • Deliver telephone assistance and guidance to customers on various service-related matters
  • Manage follow-up communications via phone and email
  • Facilitate service order processing through the SAP system
  • Prepare service quotations, cost assessments, and repair documentation
Qualifications:
  • Educational background in business or technical fields with an emphasis on customer service
  • Proven experience in customer service, ideally within manufacturing or similar sectors
  • Strong commitment to customer service and a passion for engaging with clients daily
  • Genuine interest in measurement technology and technical products
  • Familiarity with SAP and CRM systems
  • Exceptional communication skills in both German and English
Company Benefits:
  • Coverage for commuting expenses
  • Positive work environment with streamlined decision-making
  • Flexible working hours
  • Subsidized gym memberships
  • Company pension scheme
  • A variety of employee benefits and perks
  • Competitive salary aligned with industry standards