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Customer Solutions Manager
vor 2 Monaten
Prosystems IT GmbH stands as a prominent entity in the IT sector, dedicated to delivering comprehensive IT services, projects, and solutions specifically tailored for the banking industry. Our profound expertise and understanding enable us to oversee the entire IT operations across various IT-supported workflows and applications. We customize our IT solutions to meet the unique requirements of our clients, ensuring exceptional quality and quantifiable outcomes through a distinctive combination of IT and banking knowledge. Our operations are aligned with recognized standards such as the ITIL framework, ISO 27000, and ISO 20000.
Role Overview- Full-time employment
- Hybrid working arrangement
- Open to both entry-level and experienced candidates
In the role of Client Services Manager at Prosystems IT GmbH, you will take charge of nurturing customer relationships, identifying business prospects, and acting as a liaison between production teams and clients.
Your Key Responsibilities- Customer Relationship Management
- Providing customer support
- Consulting on available services and products
- Maintaining regular communication with clients
- Updating and managing customer databases
- Addressing complaints and escalations
- Proposal Development
- Negotiating service offers
- Crafting proposals
- Overseeing the proposal lifecycle
- Order Coordination
- Collaborating on the development of new services
- Reviewing orders and ensuring service delivery
- Maintaining accurate records of products and services
- Acquiring new clients, business sectors, and projects
- Monitoring and reporting on various tasks
- Ensuring profitability for clients
- Degree in Information Technology or Business Administration, or equivalent experience
- Background in IT service sales and customer management
- Technical knowledge and understanding of IT systems
- Entrepreneurial spirit with strong customer service capabilities
- Exceptional communication skills in German
- Competitive compensation package
- Flexible working hours
- Remote work opportunities
- Central office location
- Nationwide travel benefits
We are eager to receive your application.
