Customer Service Manager

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland Prosystems IT GmbH Vollzeit
Job Description

As a Service Manager at Prosystems IT GmbH, you will be responsible for delivering high-quality IT services to our customers. Your primary goal will be to ensure that our customers receive the best possible service, while also driving business growth and profitability.

Key Responsibilities:
  • Customer Management: Develop and maintain strong relationships with our customers, providing them with exceptional service and support.
  • Business Development: Identify new business opportunities and develop strategies to drive growth and revenue.
  • Service Delivery: Oversee the delivery of IT services to our customers, ensuring that they meet the required quality and timeliness standards.
  • Reporting and Monitoring: Provide regular reports and insights to management on customer satisfaction, service delivery, and business performance.
Requirements:
  • Education: Bachelor's degree in IT, Business Administration, or a related field.
  • Experience: Minimum 3 years of experience in IT service management, customer service, or business development.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
What We Offer:
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Opportunities for career growth and professional development within a dynamic and innovative company.
  • Collaborative Team Environment: A collaborative and supportive team environment that encourages open communication and teamwork.


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