Aktuelle Jobs im Zusammenhang mit Optics Field Service Manager - Ettlingen, Baden-Württemberg - Bruker
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Optics Field Service Manager Germany
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Optics Field Service Manager
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Optics Field Service Manager
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Optics Field Service Manager
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Optics Field Service Manager
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Optics Field Service Manager
vor 2 Monaten
About the Role:
The Optics Field Service Manager will be responsible for leading the German Field Service Team, ensuring they are highly competent, efficient, and effective in providing engineering services to customers. The successful candidate will have a strong technical background and excellent leadership skills, with the ability to communicate effectively at all levels.
Key Responsibilities:
- Plan and execute the day-to-day work of the Field Service Engineers, ensuring they have the necessary resources and skills to meet customer expectations.
- Allocate tasks to individual team members, taking into account their training levels, experience, and workload.
- Ensure the team has the necessary skills and competencies to deliver high-quality services.
- Manage customer relationships, providing proactive and reactive support, including on-site visits.
- Act as a point of contact and interface between Service, Sales, Back Office, and Remote Solution Center.
- Ensure local compliance with operations and application of local Health and Safety laws.
Financial Objectives:
- Local revenue recognition.
- Service revenue and gross margin.
- Assist in preparation of business plan.
- Territory headcount planning and development.
Team Management:
- Monitor and assess the effectiveness and abilities of individual engineers, making informed recommendations for qualification measures, promotions, or other personnel-related actions.
- Schedule and attend local service team meetings.
- Plan Field Service Engineers' development and training.
- Organize and complete Field Service Engineers' appraisal and mid-year reviews, setting objectives.
- Identify and request human resources when the criteria are met through the current approval process.
Reporting to CALID EMEA Service Management:
- Analyze and follow up on Key Performance Indicators.
- Work closely with EMEA Service Management to leverage all quality issues.
- Assist with the implementation of common working rules.
- Attend and participate actively in service management meetings.
- Develop an ongoing relationship with EMEA Service Management and other local Service Managers.
- Deliver new ideas and initiatives to improve overall Service deliveries and team performance.
Requirements:
- A degree-level engineering qualification (or equivalent) or be able to demonstrate a similar level of knowledge and skill gained by practical experience.
- A solid background in technologically advanced instrumentation.
- Team Management experience.
- Good spoken and written English.
- A current valid driving license.
- No visa or other restriction preventing travel in the USA or EU.
Skills and Experience:
- Understanding of the Company's products and core technologies.
- Demonstrable ability to lead and motivate others and contribute to the organisation of a large team of skilled individuals.
- Very good personnel skills.
- Willingness to expand personal efforts to meet and exceed expectations.
- Salesforce, Excel, and PowerPoint knowledge.
- Very good communication skills in English, written and spoken.
