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Strategic Account Manager

vor 2 Monaten


Munich, Bayern, Deutschland Adyen Vollzeit

About Adyen

Adyen is a leading financial technology platform that provides payments, data, and financial products to businesses like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions by providing innovative and ethical solutions.

Account Management Team

The Account Management team at Adyen plays a critical role in the growth and success of our business. As a member of this team, you will be responsible for managing relationships with innovative international merchants, covering multiple industries and channels. You will work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy.

Key Responsibilities

  • Relationship Management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones.
  • Commercial Acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts.
  • Strategic Consultation: Act as the human dimension of Adyen's product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories.
  • Project Management: Prioritize and execute on short and long-term projects with varying timelines across multiple accounts.
  • Feedback: Be the voice and champion for your customer internally and serve as a feedback loop.

Requirements

  • 5 years of experience in account management, consulting, or a related field
  • Minimum of 3+ years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
  • Full professional written and verbal proficiency in German and English
  • Some domestic and international travel required