Server Support Specialist
vor 1 Woche
Job Summary
We are seeking a highly skilled Server Support Specialist to join our team at IONOS SE in Karlsruhe. As a Server Support Specialist, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and satisfactory manner.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues with Linux and Windows Server operating systems
- Configure and install software and hardware components
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base articles
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in technical support or related field
- Strong knowledge of Linux and Windows Server operating systems
- Experience with Parallels Plesk and MS Outlook Exchange
- Excellent communication and problem-solving skills
What We Offer
- Hybrid work model with home office option
- Flexible working hours through trust-based working hours
- Subsidized canteen and free drinks at some locations
- Modern office spaces with excellent public transportation connections
- Various employee discounts for activities and products
- Team events such as summer and winter parties, as well as workshops
- Numerous opportunities for further education and development
- Various health offers, such as sports and health courses
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