Aktuelle Jobs im Zusammenhang mit Senior Service Manager - Dießen am Ammersee, Bayern - Park Lane Recruitment
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Senior Service Manager
vor 2 Monaten
We are seeking a highly skilled Senior Service Manager to join our team at Park Lane Recruitment. As a Senior Service Manager, you will be responsible for delivering exceptional service management expertise to our clients.
Key Responsibilities- Service Delivery: Manage the delivery of CIS services as detailed in the Service Level Agreements between NCI Agency and the service operator and user.
- Infrastructure Management: Ensure the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre.
- Configuration Management: Manage the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for.
- Risk Management: Conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme when required.
- Change Management: Manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements.
- Financial Management: Support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission.
- Documentation: Contribute to and support the system documentation for operation, maintenance, and training is updated in accordance with system evolution.
- Contractor Management: Managing contractor support resources and acceptance of services of contractors.
- Reporting: Provide input to the Principal Service Manager for the Quarterly SLA report.
- SLA Management: Provide input and recommendations to the SLA Change management process.
- Manpower Planning: Assessment of manpower and O&M budget requirements.
- Project Support: Provide support to project managers as required through the project development, delivery, and transition into service phases.
- Delegation: Deputize for higher grade staff, if required.
- NATO SECRET Clearance: The candidate must have a currently active NATO SECRET security clearance.
- Education and Experience: A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 3 years post-related experience; or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.
- Service Management Certifications: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA, and or Continual Service Improvement; or latest versions.
- IT Services Experience: Sound experience in IT services engineering, planning, operations, maintenance, and management.
- Leadership Experience: Demonstrable experience as a line manager and provide evidence of having the ability of being a motivator and mentor.
- Configuration Management: Sound experience on the Configuration Management and Change Management processes and tools.
- Business and Managerial Skills: Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
- Report Writing and Presentation Skills: Experience in roles with requirement to display report writing and presentation skills.
- ITIL Expert /Managing Professional: ITIL Expert /Managing Professional certification.
- PRINCE 2 Foundation level or PMI PMP: PRINCE 2 Foundation level or PMI PMP certification.
- MSP Foundation: MSP Foundation certification.
- Management of Risk Foundation: Management of Risk Foundation certification.
- Knowledge of Advances in Information Technology: Demonstrable evidence in maintaining knowledge of advances in Information Technology.
- Operational and Technical Team Lead Experience: Proven success as an operational, technical team lead and service manager.
- Military Telecommunications and Information Systems: Familiarity with military telecommunications and information systems; VLF to Satellite EHF.
- Professional Membership: Member of a recognized professional body or institution.
- International Experience: Prior experience of working in an international environment comprising both military and civilian elements.
- NATO Responsibilities and Organization: Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
