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Head of Customer Advisory for Car Insurance

vor 2 Monaten


Munich, Bayern, Deutschland CHECK24 Vollzeit

Teamleiter (m/w/d) Kundenberatung Kfz-Versicherung

Company Overview:


CHECK24 is dedicated to delivering the most effective price comparison for car insurance in Germany, ensuring our clients receive straightforward, transparent, and equitable service.


About the Role:
We are seeking a Team Leader (m/w/d) for our customer service division at CHECK24 Comparison Portal for Car Insurance GmbH.

In this leadership position, you will oversee a team of customer advisors focused on both telephonic and written communication regarding car insurance inquiries.


Qualifications:

  • Completed education in insurance or a related discipline
  • Proven experience in leadership capacities
  • Strong focus on customer service excellence
  • Comprehensive understanding of operational processes
  • Excellent communication abilities
  • Proficient in the German language

Key Responsibilities:

  • Managing a team of customer advisors
  • Overseeing daily operations
  • Ensuring quality management and process enhancement
  • Maintaining high standards of service quality
  • Fostering employee development
  • Facilitating coordination among customers, insurers, and various departments

What We Provide:

  • A unique work environment blending established practices with innovative approaches
  • Competitive compensation along with additional perks
  • A healthy work-life balance with options for remote work
  • Opportunities for career advancement and professional development
  • Complimentary beverages and snacks
  • Engaging team-building activities
  • A modern workspace equipped with ergonomic furniture
  • Sustainable transportation options