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Client Service Coordinator
vor 3 Monaten
Vacancy Title: Customer Delivery Representative
Location: Bremerhaven, DEU
Employment Type: Permanent, Full-Time
About Survitec
Survitec stands as the premier provider of survival technology globally. With a legacy spanning over 166 years, we are dedicated to safeguarding lives across various environments, including air, land, and sea, through our innovative design, manufacturing, and servicing of survival solutions.
Our organization comprises a diverse team of 3,000 professionals operating in 96 countries, collaborating with clients to deliver cutting-edge solutions that mitigate risks and enhance safety.
We are proud to be the trusted partner for leading organizations in maritime, defense, government, energy, and aerospace sectors, recognized for our commitment to excellence with the Gold Award from the UK Defence Employer Recognition Scheme.
Role Overview
The Customer Delivery Representative plays a crucial role in managing customer inquiries, quotes, and orders. This position involves efficiently scheduling technician resources to fulfill customer requirements while nurturing ongoing relationships with clients and sales teams. The role demands analytical thinking and comprehensive knowledge of products and services.
Key Responsibilities
- Manage the processing of quotes and orders, collaborating with other departments for customized or special requests.
- Cultivate and strengthen customer relationships, serving as the primary point of contact for inquiries and concerns.
- Document and track customer interactions using CRM systems to support retention and business growth initiatives.
- Engage with customers to clarify their needs and ensure accurate record-keeping.
- Coordinate with various teams to guarantee seamless service delivery.
- Address and resolve complex issues promptly, obtaining managerial approvals when necessary.
- Organize and allocate technicians for service delivery, adhering to quality and safety protocols.
- Communicate the service delivery strategy effectively, identifying opportunities for continuous improvement.
- Foster an environment that reflects Survitec's core values, promoting a safety-first and inclusive culture.
- Enhance skills and knowledge through training and coaching to remain abreast of technological advancements and industry best practices.
Required Experience and Qualifications
Essential Criteria:
- Completed training as a Commercial or Industrial Business Management Assistant or a degree in economics.
- Relevant commercial experience and practical work background.
- Proficient in the German language or a native speaker.
- Good command of the English language.
- Interest in technical fields or environments.
Benefits of Working with Us
- Discounted gym membership.
- Additional day off for birthday celebrations.
- Competitive base salary.
- Opportunities for management training and professional development.
- Employee Assistance Programme.
- Workplace recognition and reward schemes.
