Customer Service Representative

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Mercedes-Benz Vollzeit
Position Overview:

As a key member of our service department, you will play a vital role in ensuring customer satisfaction and smooth operations within our automotive service center.

Key Responsibilities:
  • Act as the primary point of contact for workshop customers, providing expert support and guidance.
  • Schedule workshop appointments and prepare repair orders efficiently.
  • Document vehicle and order information accurately.
  • Facilitate vehicle handovers to customers, addressing any inquiries regarding repair details.
  • Coordinate with the service team to ensure seamless operations.
  • Assist customers through phone and in-person interactions, offering advice and support.
  • Manage incoming and outgoing payments in accordance with established procedures.
  • Prepare invoicing documents, including statements for accidents and service contracts.
Qualifications:
  • A completed technical or commercial training, ideally in hospitality or customer service sectors.
  • A proactive attitude with a friendly and confident demeanor.
  • Strong customer focus and dedication to service excellence.

This position is part-time, offering flexible hours to accommodate your schedule.

Additional Information:

This is a permanent role within our organization. We encourage applications from individuals with disabilities and those who meet equivalent criteria.

Please note that we only accept online applications and do not provide return postage for paper submissions.

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