Graduate Thesis in Customer Service Analytics

vor 4 Wochen


Böblingen, Baden-Württemberg, Deutschland Mercedes-Benz Vollzeit

Department: Marketing / Sales / Communication

Specialization: Warranty Excellence Management (WEM)

Company: Mercedes-Benz AG

Location: Mercedes-Benz Plant Sindelfingen

Join Our Team

As part of the Warranty Excellence Management (WEM) team, you will play a crucial role in enhancing the efficiency and professionalism of our global Mercedes-Benz organization, specifically in managing warranty, goodwill, and service contract cases.

Your Responsibilities:

  • Conduct analysis, evaluation, and optimization of current and potential Key Performance Indicators (KPIs) for the WEM dashboard.
  • Propose enhancements for the KPI tool to improve its functionality.
  • Perform data analysis to identify trends and patterns that can influence decision-making.
  • Collaborate with various departments to ensure comprehensive data quality.
  • Participate in the implementation of improvement initiatives.

The specific topic of your thesis will be determined in collaboration with your university and our team.

Qualifications:

  • Degree in economics, data science, business informatics, engineering, mathematics, or a related field.
  • Proficiency in data analysis software (e.g., SPSS, R, Python).
  • Excellent skills in MS Office, particularly Excel (including pivot tables, formulas, and macros).
  • Strong written and spoken proficiency in both German and English.
  • Exceptional analytical skills with a strong affinity for numerical data.
  • Independent, structured, and results-oriented work approach.
  • Strong communication skills and a collaborative spirit.

Additional Information:

Further details regarding recruitment criteria can be found in the official documentation. Please note that we no longer accept paper applications.

Benefits:

  • Meal allowances
  • Employee mobile phone options
  • Employee discounts
  • Employee participation opportunities
  • Team events
  • Coaching
  • Flexible working hours
  • Hybrid working options
  • Health measures
  • Company pension scheme
  • Mobility offers
  • Accessibility features
  • Good transport connections
  • Parking facilities
  • Childcare services
  • Company doctor
  • Canteen and café


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