Account Manager

vor 1 Monat

Frankfurt am Main, Hessen, Deutschland Wolt Vollzeit
{"title": "Account Manager", "description": "Key Responsibilities

As an Account Manager at Wolt, you will be responsible for developing and maintaining strong relationships with our restaurant partners in Germany. Your key responsibilities will include:

  • Mastering the core functions of Account Management, including developing strong relationships with our merchants, answering partners' queries, and identifying new opportunities among existing restaurant partners.
  • Interacting with merchants, and looking after them, making sure their experience is seamless and they are set up for success.
  • Providing analytical after-sales support to improve our merchants' performance.
  • Building strong client relationships, through regular communication.
  • Reporting on the status of accounts.
  • Promoting new services and marketing campaigns to existing partners.
What We Offer

As a valued member of our team, you will enjoy:

  • A cool office in Cologne.
  • Independent work in a dynamic, international team.
  • A fast-growing tech company with many career opportunities.
  • An attractive salary package.
  • Discount on Wolt orders.
  • Modern work equipment.
  • Various soft drinks, coffee, and fruits in the office.
  • Urban Sports Club membership subsidy.
  • Weekly all-hands meetings and regular team events.
  • Flexible working hours policy + 30 days of paid vacation.
Requirements

To be successful in this role, you will need:

  • Fluent German and good English skills.
  • 2+ years experience in Account Management, Sales, Customer Support or Marketing positions.
  • Understanding of sales principles and ability to deliver excellent partner experience.
  • Strong (verbal and written) communication skills with an ability to build relationships.
  • Good time-management skills with a problem-solving attitude.
  • Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
  • High sense of ownership and proactivity.
  • Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making.
  • Advanced Microsoft Excel / Google Sheets knowledge.
Nice to Have

If you have experience in the following areas, it would be a plus:

  • Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries.
  • Experience from working with a CRM system.
  • Experience with content creation, editing, or marketing.
  • Experience with Google Workspace.
", "lang_code": "en"}

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