Guest Services Representative
vor 4 Wochen
Willkommen im Vienna House Easy by Wyndham Berlin Potsdamer Platz, wo Geschäftsreisen mit einem Hauch von Stil und Komfort verbunden werden. Unser Lifestyle-Hotel, strategisch in der Nähe von bedeutenden Sehenswürdigkeiten gelegen, bietet eine entspannte Atmosphäre und erstklassige Gastfreundschaft.
Überblick über die Position: Wir suchen einen engagierten Guest Services Representative (m/w/d), der unser Team im Spätdienst verstärkt. In dieser Rolle bist du das freundliche Gesicht an der Rezeption und sorgst dafür, dass unsere Gäste von der Ankunft bis zur Abreise ein unvergessliches Erlebnis haben.
Deine Hauptaufgaben umfassen:
- Arbeiten im Spätdienst, um unseren Gästen einen hervorragenden Service zu bieten.
- Ein Lächeln auf die Gesichter unserer Gäste zu zaubern und sie mit deinem proaktiven Serviceansatz zu begeistern.
- Die professionelle Betreuung der Gäste, einschließlich der Bearbeitung von Reservierungen, Check-Ins und Check-Outs.
- Verwendung der Hotelsoftware zur Verwaltung von Buchungen und Rechnungen.
- Eigenverantwortliche Entscheidungen im besten Interesse der Gäste zu treffen.
Dein Profil:
- Idealerweise hast du eine Ausbildung oder Erfahrung im Hotelgewerbe.
- Du sprichst fließend Deutsch und Englisch.
- Du bringst ausgeprägte Gastgeberqualitäten mit.
- Verantwortungsbewusstsein und Zuverlässigkeit zeichnen dich aus.
Was wir dir bieten:
- Ein unbefristeter Arbeitsvertrag.
- Unterstützung bei den öffentlichen Verkehrsmitteln.
- Verpflegung während der Arbeitszeit.
- 26 Urlaubstage plus einen zusätzlichen freien Tag an deinem Geburtstag.
- Attraktive Mitarbeiterraten für Übernachtungen und Dienstleistungen in unseren Hotels.
- Die Möglichkeit, in verschiedenen Hotels innerhalb der HR Group zu arbeiten.
- Vielfältige interne Schulungsangebote zur persönlichen und beruflichen Weiterentwicklung.
- Teamveranstaltungen zur Förderung des Zusammenhalts.
Wir freuen uns darauf, dich kennenzulernen und gemeinsam an der Schaffung unvergesslicher Erlebnisse für unsere Gäste zu arbeiten.
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