Customer Service Representative

vor 4 Wochen

Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

Unlock Your Potential as a Customer Service Rockstar

As a Customer Service Representative at Westwing Home & Living, you'll be the face of our brand, delivering exceptional experiences to our customers. You'll be the go-to person for our customers, helping to shape and enhance our service through effective communication and problem-solving.

What You'll Do

  • Provide top-notch support to our customers via phone, email, and other channels
  • Assist the front office with inquiries related to payments, orders, cancellations, and returns
  • Respond to questions about our products and services
  • Handle customer feedback to continuously improve our offerings
  • Collaborate with external service providers
  • Support the front office supervisor in monitoring KPIs

What We're Looking For

  • Proven experience in customer care
  • Strong communication skills and a collaborative team spirit
  • A passion for customer satisfaction paired with excellent social and problem-solving abilities
  • Proficiency in basic MS Office
  • An open, positive, flexible personality
  • Fluency in both German and English

Why Westwing

At Westwing Home & Living, we offer a unique culture based on trust, support, and collaboration. You'll enjoy:

  • An inspiring, international, informal, and non-political environment
  • A flexible working mode with 60% remote and 40% in-office work
  • Up to 4 weeks of temporary work-from-anywhere per year
  • 30 days of paid vacation per year
  • A beautiful, dog-friendly office with free beverages and cafeteria options
  • Discounts on Westwing Collection and third-party brands
  • Regular company and team events
  • Health and wellbeing offerings
  • Discounted green mobility options
  • Company daycare and pension scheme

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