Senior Technical Solutions Architect
Vor 3 Tagen
About the Role:
As a Senior Technical Solutions Architect at LogicMonitor, you will play a crucial role in empowering global enterprises to unlock the full potential of our cutting-edge platform. You will collaborate with a passionate team to eliminate technical obstacles and guide customers towards unparalleled success in managing their critical IT infrastructure.
Key Responsibilities:
- Act as the primary technical point of contact for customers, building strong relationships and understanding their needs.
- Collaborate with internal stakeholders to understand customer business goals and challenges and align LM technology solutions to those goals.
- Design scalable and robust technical solutions that meet customer requirements, creating and maintaining architectural documentation and guidelines.
- Provide expert advice on best practices, solution architecture, and technology choices, helping customers optimize their use of the LM Platform.
- Conduct POCs to test and evaluate new features released by PDE, and assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
- Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills, and gather feedback from customers to inform and influence PDE roadmap.
- Conduct product demonstrations and technical presentations to showcase solutions.
Requirements:
- 10-15+ years experience required in a similar technical role.
- Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data, and/or distributed computing.
- Proficiency in virtualisation/cloud-native architectures, containerisation, observability, and DevOps, along with Linux/Windows/Network administration and operations.
- Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...).
- Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
- Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
- Willingness to travel to deliver onsite training/evangelism.
What We Offer:
At LogicMonitor, we believe that a total rewards package should be built with the whole person in mind, so we've designed a total rewards package that's almost as complex as you are. We want to support our employees to be healthy and happy
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