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Team Support Specialist for Leadership

vor 3 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland Dortmund Vollzeit

Position Overview:

We are seeking a dedicated individual to provide essential support to our leadership team. This role involves a variety of responsibilities aimed at enhancing operational efficiency and ensuring effective communication across departments.

Key Responsibilities:

  • Creating and updating resources, including compiling information from various departments for our knowledge database and internal directories, to facilitate seamless business operations.
  • Assisting in the organization and delivery of training sessions for service specialists and marketing professionals, while also contributing to the onboarding process for new hires.
  • Supporting the planning and execution of training initiatives aimed at maintaining and improving service quality.
  • Participating in the evaluation of software updates and procedural modifications in telecommunication systems, as well as aiding in the development and enhancement of databases.
  • Serving as a reliable point of contact for staff, addressing inquiries related to daily operations, managing complex cases, and providing technical assistance.
  • Occasionally engaging in telecommunication tasks as needed.
  • Contributing to the monthly reporting processes for external billing and settlement activities.
  • Providing support during critical situations and ensuring the availability and accuracy of essential information.

Qualifications:

  • Proven experience in project management and organizational tasks.
  • Familiarity with departmental functions and structures.
  • Proficient in standard software applications utilized within the organization.
  • Ability to effectively communicate and present work outcomes.
  • Strong organizational skills coupled with excellent communication abilities.
  • Self-motivated with the capacity to manage responsibilities independently, even in challenging circumstances.
  • Team-oriented mindset with a collaborative approach to work.
  • Willingness to pursue further education and professional development.

What We Offer:

  • Job stability and security.
  • Diverse and engaging responsibilities.
  • Flexible working hours that support work-life balance.
  • Family-friendly work environment with significant responsibilities.
  • Opportunities for personal and professional growth.
  • Competitive compensation in line with public service labor agreements.

We encourage individuals from diverse backgrounds to apply, as we value inclusivity and equal opportunities within our organization.