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Team Support Specialist for Leadership

vor 3 Monaten


Dortmund, Nordrhein-Westfalen, Deutschland Dortmund Vollzeit

Position Overview:

We are seeking a dedicated individual to provide essential support to our leadership team. This role involves a variety of responsibilities aimed at enhancing operational efficiency and ensuring seamless communication across departments.

Key Responsibilities:

  • Creating and updating resources for the knowledge database and city directory, ensuring all employees have access to accurate information.
  • Assisting in the organization and delivery of training sessions for service specialists and marketing professionals, as well as onboarding new staff members.
  • Contributing to the planning and execution of training initiatives focused on quality assurance and improvement.
  • Participating in the evaluation of software updates and procedural changes, aiding in the development and functionality of databases.
  • Serving as a resource for employees, addressing phone-related inquiries and coordinating complex cases while providing technical assistance.
  • Occasionally supporting telephone operations as needed.
  • Assisting with monthly reporting for external invoices and settlements.
  • Providing support during crisis situations and ensuring the availability of critical information.

Qualifications:

  • Experience in project management and organizational tasks.
  • Familiarity with departmental functions and structure.
  • Proficiency in standard software applications utilized within the organization.
  • Strong presentation skills for communicating work outcomes.
  • Excellent organizational and interpersonal abilities.
  • Self-motivated with the capacity to manage tasks independently in challenging environments.
  • Team-oriented mindset with a collaborative approach.
  • Willingness to pursue ongoing education and professional development.

What We Offer:

  • Job stability and security.
  • Diverse and engaging responsibilities.
  • Flexible working hours to support work-life balance.
  • Family-friendly working conditions with a sense of responsibility.
  • Opportunities for professional growth and training.
  • Competitive compensation in line with public service agreements.

We encourage applications from all qualified individuals, including women and persons with disabilities, as we value diversity and equal opportunities.