Customer Experience Quality Assurance Specialist
vor 4 Wochen
Position Overview
As a Senior Customer Experience Quality Engineer at PatentSight GmbH, you will be instrumental in guaranteeing exceptional satisfaction levels for our clientele by thoroughly evaluating, refining, and improving their interactions with our offerings. Your role will involve close collaboration with Customer Success Managers (CSMs), technical teams, and various stakeholders to devise and execute extensive testing strategies that align with customer requirements and usage scenarios.
Key Responsibilities:
- Collaborate with CSMs to gather insights into customer system usage patterns, challenges, and requirements; clarify product-related inquiries from customers and CSMs.
- Partner with the Quality Engineering Lead to ensure that the testing strategy is in sync with customer product usage, covering all critical aspects of the customer experience.
- Leverage customer feedback and usage analytics to comprehend how our products are utilized in practical scenarios.
- Ensure that customer product usage data is integrated into test suites, accurately reflecting customer use cases, including both functional and non-functional requirements.
- Conduct testing activities to validate the functionality, usability, and performance of our products from the customer's viewpoint.
- Work in tandem with the quality engineering lead and technical/engineering teams to ensure that automated testing efforts enhance customer experience testing.
- Coordinate with the Quality Engineering Lead, Release Manager, and Engineering on release and deployment testing.
- Assess the outcomes of quality engineering initiatives and enhancements in terms of customer satisfaction, product quality, and operational efficiency.
Qualifications:
- Bachelor's degree in software engineering, business, or a related field.
- Proficient in reading, writing, and communicating in English.
- Demonstrated experience in quality engineering or software testing, with an emphasis on customer experience.
- Familiarity with tools such as Cypress and/or Playwright.
- Ability to read and comprehend JavaScript/TypeScript code.
- Experience with static, unit, integration/API, and UI level testing.
Preferred Qualifications:
- Hands-on experience in writing automation tests using JavaScript/TypeScript.
- Experience in performance, load, and stress testing.
- Knowledge of patent analytics and intellectual property management.
- Experience in customer experience or usability testing.
What We Provide:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and innovative environment focused on customer satisfaction.
- Career growth and development opportunities.
- Flexible working hours and remote work options.
- A collaborative and inclusive company culture.
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