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JLL empowers you to shape a brighter way .
Our team at JLL and JLL Technologies is at the forefront of transforming the real estate landscape for a sustainable future by integrating top-tier services, consultancy, and technology for our clients. We are dedicated to attracting the most skilled and talented individuals, providing them with the tools to flourish, cultivate meaningful careers, and discover a sense of belonging. Whether you possess extensive experience in commercial real estate, technical trades, or technology, or you are eager to leverage your relevant skills in a new sector, consider joining our team as we pave the way for a brighter future.
We are JLL, a professional services and investment management firm specializing in real estate. Our mission is to assist organizations globally in realizing their goals through ownership, occupancy, and investment in real estate.
If you are seeking to elevate your career, JLL offers the ideal professional environment. Here, you will have the opportunity to innovate alongside leading businesses, apply your expertise to significant projects, and engage in transformative real estate initiatives. You will also forge enduring professional relationships by sharing diverse perspectives and be inspired by the best in the industry. We prioritize opportunity and are committed to helping you maximize yours. Achieve your aspirations – join us at JLL.
Role Overview
The Facilities Operations Manager (FOM) is tasked with overseeing all facets of facility services as outlined in the contractual obligations and will report to the Senior Facilities Manager or Regional Facilities Manager. In this role, the incumbent will be accountable for service delivery at designated locations, evaluated against contractual KPIs or SLAs. The position will have functional responsibility for a specific sector of the Client Sites, ensuring client and tenant satisfaction across all dimensions.
The FOM is responsible for collaborating directly with the local client to gain a comprehensive understanding of their objectives and to implement property-specific operational strategies that meet these standards. Once established, the FOM must supervise the execution of all sanctioned initiatives and programs by managing and coordinating the efforts of the facilities management team (including direct reports, service providers, contractors, and building personnel) to achieve the desired outcomes. The FOM will represent JLL within the local and regional business and real estate community to enhance JLL's reputation and capabilities to potential tenants and clients.
Key Responsibilities
- Engage with the Site Leadership team (Country Manager, HR, Finance, Legal, IT, etc.).
- Prepare and disseminate Quarterly / Annual Business Review (QBR / ABR) materials to ensure client satisfaction.
- Procure goods and services for client properties utilizing JLL's sourcing teams.
- Conduct regular meetings with Landlords to ensure compliance with lease terms, including external maintenance and central plant management.
- Evaluate and plan space utilization, updating floor plans in collaboration with client architects.
- Ensure adherence to KPIs and SLAs as defined in the contract.
- Manage projects during build-out phases, coordinating work schedules and related activities.
- Mentor and guide all project teams (sub-contractors, maintenance engineers, and commissioning engineers) throughout the project lifecycle.
- Conduct site inspections (with other members of the Facilities Team):
- Oversee daily cleaning operations.
- Manage heating, ventilation, and air conditioning systems.
- Supervise landscaping services (when applicable).
- Ensure that contracted resources meet duration and quality targets, addressing under-performance issues as necessary.
- Establish and maintain information systems for effective scheduling and documentation of contract work.
- Process and manage invoices and work orders, monitor budgets in the financial system, and prepare forecasts.
- Oversee all technical maintenance for installations (AC/heating/fire safety systems, electrical installations, etc.).
- Negotiate and maintain contracts with vendors.
- Plan and budget for internal fit-out works and technical installations.
- Manage the procurement of furniture and coordinate internal departmental office/space relocations.
- Supervise a team of receptionists and an Office Services Coordinator/Building Operations Coordinator, including resource allocation, workload delegation, and adherence to best practices (roles may not be present at every site).
- Handle general administration of the department, including holidays, training, and performance reviews.
- Update and maintain official safety documentation, liaising with relevant authorities.
- Organize fire evacuation and first aid training for employees.
- Serve as the point of contact for security and alarm responses.
- Provide coverage for Office Services Coordinator/Building Operations Coordinator as needed.
- Perform all additional duties commensurate with the level of the role.
Every day presents new challenges, and we encourage you to demonstrate your creativity in all these tasks.
Qualifications
- Ideally, 6+ years of experience in a Facilities Management role within a large commercial organization.
- Proven experience in managing facilities contracts and supplier/contractor relationships.
- Familiarity with EU Facility legislation and governing bodies.
- Quality Assurance knowledge and experience is desirable.
- Fluency in the local language and English is essential.
- Strong customer focus.
- Assertive and proactive.
- Cultural awareness and sensitivity.
- Strong decision-making and complex problem-solving skills.
- Excellent verbal and written communication abilities.
- Strong leadership, teamwork, analytical, judgment, and customer service skills.
- Effective planning and organizational skills.
- Proficient in spreadsheets and word processing.
- High level of IT literacy.
What You Can Expect from Us
- You will join an entrepreneurial and inclusive culture where we succeed together – across teams and globally.
- Our Total Rewards program reflects our commitment to supporting your career ambitions, recognition, wellbeing, benefits, and compensation.
- Join us to develop your strengths and enjoy a fulfilling career filled with diverse experiences. Keep your ambitions in sight and envision where JLL can take you...
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JLL, along with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. The personal information we collect is primarily for processing in connection with JLL's recruitment process. We strive to keep your personal information secure and retain it only as long as necessary for legitimate business or legal reasons. After that, we will delete it safely and securely.
For more information about how JLL processes your personal data, please refer to our Candidate Privacy Statement.
For additional details, please see our career site pages for each country.
JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability for any part of the employment process, please contact us. This communication is solely for accommodation requests. All other general recruiting inquiries should be directed to our Contact Us page.
