Cooperation Portal Technical Specialist
vor 1 Monat
The role focuses on maintaining the functionality and reliability of the Continental Cooperation Portal, a vital platform for collaborative software development and integration.
Key Responsibilities- Act as the primary contact for all portal users, both internal and external, ensuring that incoming issues are documented and addressed efficiently.
- When immediate solutions are not feasible, escalate issues to the development team for thorough investigation and resolution.
- Meet established Key Performance Indicators (KPIs) for service delivery, functioning in both first and second level support capacities.
- Create and update user documentation, Knowledge Base articles, and instructional materials.
- Conduct regular feedback sessions with the development team to pinpoint recurring challenges and explore opportunities for enhancement.
- Monitor system performance and gather insights on user experience to inform improvements.
- Master's degree in Information Technology or a related field.
- Extensive professional experience in Information Technology or a similar domain.
- Familiarity with ITIL processes and tools.
- Experience in a technical support role.
- Understanding of user management and role-based access concepts.
- Proficiency with software development tools such as Jira, Confluence, Artifactory, Jenkins, GitHub, and Grafana.
- Competence in MS Windows, Linux, and Microsoft Office applications.
- Strong command of English, with basic proficiency in German (additional languages such as Korean, Japanese, or Chinese are a plus).
- Excellent communication skills, with experience in creating documentation for diverse audiences (e.g., users, administrators).
We encourage applications from individuals with disabilities.
Additional BenefitsAt Continental, we prioritize the well-being of our employees. We offer a range of career development opportunities and support a healthy work-life balance through various benefits, including:
- Professional training programs.
- Flexible working arrangements.
- Sabbatical options.
- And much more.
If you are interested in exploring this opportunity further, we invite you to learn more about our offerings.
We also support flexible working hours, including part-time arrangements.
Join us in shaping the future at Continental.
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Cooperation Portal Technical Support Specialist
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Regensburg, Bayern, Deutschland Continental VollzeitJob OverviewThe primary responsibility of this role is to ensure the seamless operation and reliability of the Continental Cooperation Portal, a vital platform for collaborative software development and integration.Key ResponsibilitiesAct as the first point of contact for all portal users, both internal and external, documenting and resolving incoming issues...
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Cooperation Portal Specialist
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